Family Business Offers Decades Of Experience

Family Business Offers Decades Of Experience

MARLA BALLARD

REPORTER

FORT PAYNE, ALA. -- David Bruno and Richard Dunn are the owners of the privately owned company Ancro Garage Doors. Bruno operates the Fort Payne location and Dunn oversees the Rainbow City store. The company opened in 1981 and offers both commercial and residential garage doors.  The name of the company is derived from the previous owners, Anderson and Crow. Bruno and Dunn purchased the business from the family 11 years ago.  The company caters to other areas outside of the locations of their stores including Scottsboro, Birmingham, Huntsville, and Chattanooga.

Once upon a time all garage doors were basically white and had the same design, not true these days. “We have a selection of over 180 different colors of garage doors to choose from,” said Bruno. “Matching the trim of the home is as simple as going to the manufacturer of the paint, getting the code, and passing that on so that the door can be spray painted and baked before it is brought to the home.”

The look of wood or actual wood is becoming a popular accent in modern homes. “The faux wooden doors are almost indistinguishable from real wood,” said Bruno. “They even feel like real wood to the touch.”

Shopping for garage doors is made simpler with mocked-up computer-generated imagery. Bruno said his company can let the customer see the various doors they want on their home. “We take a picture of the customer's home and then let them see how the different types of doors would look on their house via the computer,” said Bruno. Bruno also said that most customers prefer to shop online, but Ancro does offer hardcopy brochures for customers who prefer that method of shopping.

Bruno said what he wants to be known for the most is “customer satisfaction.” “If the customer wants us to dispose of the old door, we are happy to,” said Bruno. Ancro offers the customer the option of letting them do the woodwork and framing of the garage door, not just the installation. “We train our installers to clean up after themselves and make it look as if we were never there,” said Bruno.

While some companies end the relationship with the customer after installation, Ancro says they will handle any warranty issues instead of telling the customer to talk to the manufacturer. “We try to make the entire process as hassle-free as possible for the customer,” said Bruno. “They just need to decide which door they prefer and leave the rest to us.” The company also does repair work on damaged doors when the parts are still available. Many garage doors come with a lifetime warranty.

The Fort Payne store is located at 605 Gault Ave. N. Phone – 256-845-1112. Website: www.ancro.co Follow on Facebook and Instagram. Business hours: Monday – Friday 8:00 a.m. – 4:00 p.m.

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